Warranty & Returns
Warranty
Warranty means that a product must do what you can reasonably expect it to do. This also applies to the products from Relatiegeschenken.be. Do you have a question or comments about the products we have supplied? Please contact our customer service. We are happy to help you. It can often help to add photos of the product with a warranty request.
All articles from Relatiegeschenken.be come with a quality guarantee. After all, a product must do what it is made for. Please note, however, that there is a lot of difference between the articles in our range. For example, you cannot expect the same carrying capacity from a non-woven bag as from a cotton bag. Therefore, allow yourself to be well informed by our customer service before choosing a product. This prevents disappointment afterwards.
We do our utmost to pack and ship everything as well as possible. It can of course happen that items are delivered damaged. It is only natural that we will resolve this appropriately for you. Send us an email with photos clearly showing the damage. We can then process your request most quickly.
Returns
It is possible to return items to us. You have 2 weeks after delivery to register your return and another 2 weeks after registration to send it back. If you do not register a return, a return period of 2 weeks applies. Items delivered or registered within this period can only be returned in consultation. Unfortunately, exchanges are not possible. You can order a replacement item via the website. As soon as we have received the package back, we will refund the amount paid to you.
It is not possible to return personalized items to us. Personalization includes anything we do at your request. Such as printing, embroidery, engraving, weaving, etc. Of course, personalized items must also meet your expectations. Do you have a complaint or comment? Please contact our customer service. We will gladly resolve it appropriately for you.
It is important to repack the articles in their original packaging. This is not only convenient for returns but also for processing your return in our warehouse. You can request a return form from our customer service. This form contains full instructions for sending your return.